Refund policy
📄 Return & Refund Policy
1. General Information
Due to the nature of our products (freshly prepared and perishable food items), returns and exchanges are generally not possible.
2. No Right of Withdrawal (Widerrufsrecht)
In accordance with § 312g Abs. 2 Nr. 2 BGB, there is no right of withdrawal for:
- Perishable goods
- Individually prepared food items
- Sealed goods that are not suitable for return due to health or hygiene reasons
👉 Therefore, once an order is confirmed, it cannot be cancelled or returned.
3. Damaged or Incorrect Orders
If you receive:
- Damaged products
- Incorrect items
- Missing items
Please contact us within 24 hours of delivery or pickup.
📧 Email: anu.biryanibliss@gmail.com
📱 Tel.: +49 17684637830
Include:
- Order details
- Photos of the issue
4. Refund / Replacement
After verification, we will offer:
- ✔ Replacement of the product, or
- ✔ Partial or full refund (depending on the issue)
Refunds will be processed within 3–5 working days via the original payment method.
5. Food Quality & Storage
Our products are freshly prepared. Please ensure:
- Proper storage (as advised)
- Consumption within recommended time
We are not responsible for issues caused by improper storage or delayed consumption.
6. Order Cancellation
- Orders can only be cancelled before preparation begins
- Once preparation has started, cancellation is not possible
7. Contact Information
For any concerns, please contact:
Nutri Bliss
📧 anu.biryanibliss@gmail.com
📱 Tel.: +49 17684637830